Policy + FAQs
RETURNS AND REFUNDS
Returns and Exchanges are available on domestic orders only and must be
in original packaging and condition. To receive a Refund or Exchange
please email us within 7 days of delivery. We must receive your return/exchange
within 4 weeks of delivery date. We cannot accept Returns or
Exchanges outside of this time frame. A refund or exchange will be
processed once the item/s are returned in original condition. Returns will
be credited minus shipping and packaging fees. Exchanges will receive a
store credit code to make a new purchase. Customer is responsible for
return shipping. No shipping costs will be refunded. Sale items are final
and cannot be returned.
Any packages sent back through "refusing delivery" or "return to sender" will be sent at customer's risk and be processed with an additional charge. Refunds and cancellations will be credited minus shipping and packaging fees and a 5% restocking fee. Swim may be returned only if the hygienic sticker is still in place and it has not been worn or tried on. There is a 10% restocking fee for swim to make sure it is safe to offer again to a new customer.
Any order may be cancelled within 5 minutes of placing your order. After this period, orders have been processed and can not be modified or changed. Due to time sensitive nature of these requests we recommend that you directly contact us at email@example.com within this window.
Each item is carefully inspected upon completion, but we always value your feedback so we can improve or keep doing something well. If you have a comment or question, please reach out to us and we will do our best to help.
PRODUCT CARE AND DETAIL
Most product listings have specific care instructions on our website. For t-shirts, we recommend washing on cold and drying on low. If you cannot find instructions, we recommend that all washable items be hand washed cold or on a delicate cycle if possible and line dried, especially for more delicate fabrics.
Sizing on items runs standard unless mentioned in description.
SHIPPING & DELIVERY
Products are made with love and shipped from Colorado. Shipping is a flat fee for standard first class mail with tracking and no insurance. Priority and expedited shipping is available. Once packages leave our shop we are not responsible for lost, stolen or packages delivered to the incorrect address. Customers are responsible for ensuring that all shipping information input at the time of order is correct and accurate.
TRACKING YOUR ORDER
All items will be shipped with tracking, with the exception of some international sales. Product tracking and shipping information can be found through your order information emailed to you after the time of purchase. Once an item has been shipped it is no longer the responsibility of Pleiades Designs that it is delivered safely, but rather the shipping provider. If your package does get lost, let us know and we will do everything we can to help.
All international orders are final sale and non-refundable. We encourage you to contact our team at firstname.lastname@example.org to find the size and style that's just right for you! Recipient will be responsible for taxes or custom duties incurred and assumes all risks of international shipping process.
International orders are shipped via USPS and once an item leaves the United States it can often take weeks for final delivery. Pleiades is not responsible for international shipments that are lost or damaged. Please consider this before placing your international delivery.
I am unsure of what size to order.
On every listing there is a size chart specific to each item that should give you basic guidelines of what the right size is for you! Please email us if you have any further questions.
I am in love with several of your pieces but they are all sold out. How do I go about purchasing the dress I want?
We have limited quantity releases every couple weeks that are available until items sell out. You can get updates and details of future releases on our website or by subscribing to our newsletter.
I just made an order and did not receive a confirmation email with my tracking number.
A confirmation email will be sent to the email you provided at checkout. Please be sure to check all of your email folders, otherwise there might have been an error when entering your email address at checkout. Please email us directly at email@example.com and we can look up your order number and send you tracking information.
USPS says my package has been delivered, but it’s not in my mailbox. What should I do?
We recommend checking with your neighbors as well as calling your local postal office with the tracking number on hand. If you've done those things, please email us at firstname.lastname@example.org as soon as possible and we will do our very best to help!
My order was incorrect and/or damaged upon arrival. What should I do?
Email us at email@example.com right away and we will absolutely make it right! Please see our policy for the details on returns/exchanges as well as timeframes for both.